Visitec Workwear

Returns Policy

  • Goods may not be returned after (14) days from our invoice date.
  • Superseded or deleted range items cannot be returned for credit.
  • Goods may only be returned by obtaining an authorised Return Authority Number (RAN) via our Customer Service team on: +61-2-4628-1175.
  • No goods will be accepted for return or credit without an authorised Return Authority Number (RAN). No credits will be processed against goods returned without the appropriate documentation.
  • It is the responsibility of the customer to check goods prior to alteration or decoration by third party contractors/decorators for style, colour, size and quantity received. We will not accept claims for goods once they are altered or decorated.
  • Any issued Return Authority Number (RAN) issued by the Customer Service Team must be clearly marked on all items/boxes/parcels being returned including a copy of the supplied Return Authority Form (RAF).
  • No credit will be raised unless returned goods are in a clean, re-saleable condition within original packaging including swing tickets and barcodes.
  • Credit notes will only be raised against returned goods once checked for quality, quantity and original packaging including swing tickets and barcodes.
  • We do not offer Cash/EFT or Credit Card refunds. All credits raised are for use against future purchases only.
  • Re-stocking fees apply to returned goods unless incorrectly supplied by Visitec Workwear. The customer will be responsible for all ‘Return to Supplier’ costs including freight and a re-stocking fee as follows:
    - returned value under $250 a $15+GST re-stocking fee applies
    - returned value over $250 a $30+GST re-stocking fee applies
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